re: So my wife's boss painted a picture of our daughter...

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She painted one of her own granddaughter too and its freaking perfect. She absolutely nailed her face. She really is a talented painter.

I have no idea what happened.

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Did she paint yours using reference photos? I'm a bit of a hobby painter (very novice). Portrait drawing (something I've not attempted) is said to be best done with a live reference, or a nice collection of photos with different angles, lighting, etc. and preferably with no over-expression (like a big smile, which is what younger kids tend to do in photos).

She knows her granddaughter's face pretty well I assume, but all it takes it one small alteration or too much/little emphasis on a single facial feature to screw it up.

If the painting is dried and varnished, I'd store it out of sight but in a dry place, protected so it'll look nice if you ever need to hang it for an evening.