re: Robinson Brothers Ford has the worst customer service ever

I have heard horror stories from Robinson, from sales department not having vehicle brochures and taking 20+ to greet customer to profiling a customer right away with questions before showing a vehicle. Service I heard is terrible, they dont screen the techs they hire, and take days to get to a service ticket. As a person that sales cars, and works hand in hand with my service advisors and service customers, I talk to tons of our service customers to make sure their car is giving them no troubles and that service is nothing but great. If I find a vehicle that is giving someone trouble, I try to either fix problem on vehicle or put them in another vehicle, if its financially exceptable for them. Before sales, I was in customer service industry for over 10 years, so its in my trait to make sure people are happy before, during, and after the sale.