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re: How to get Charter to repair internet service
Posted on 7/15/14 at 10:09 pm to Daygo85
Posted on 7/15/14 at 10:09 pm to Daygo85
quote:
Getting a tech out is pointless. They are just low paid wire maintenance guys with no way to escalate actual issues.
Not necessarily true. My cable modem was resetting constantly. They sent a tech out and he spent two hours troubleshooting and redoing some wiring. When it was still doing it, he called his boss and they spent about 20 minutes discussing the issue and testing things. They finally made an adjustment or two on their end and I never had the issue again.
This post was edited on 7/15/14 at 10:10 pm
1
Posted on 7/15/14 at 10:22 pm to SG_Geaux
I think are kinda proving my point. The tech came out and spent hours needlessly troubleshooting your wiring when that was not the problem.
Now imagine the problem existed for a WHOLE neighboorhood. **mind blown**
Now imagine the problem existed for a WHOLE neighboorhood. **mind blown**
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