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re: How to get Charter to repair internet service
Posted on 7/15/14 at 9:45 pm to HailToTheChiz
Posted on 7/15/14 at 9:45 pm to HailToTheChiz
Getting a tech out is pointless. They are just low paid wire maintenance guys with no way to escalate actual issues.
And that is after you jump through all kinds of useless troubleshooting with phone support for hours.
And that is after you jump through all kinds of useless troubleshooting with phone support for hours.
This post was edited on 7/15/14 at 10:02 pm
Posted on 7/15/14 at 10:09 pm to Daygo85
quote:
Getting a tech out is pointless. They are just low paid wire maintenance guys with no way to escalate actual issues.
Not necessarily true. My cable modem was resetting constantly. They sent a tech out and he spent two hours troubleshooting and redoing some wiring. When it was still doing it, he called his boss and they spent about 20 minutes discussing the issue and testing things. They finally made an adjustment or two on their end and I never had the issue again.
This post was edited on 7/15/14 at 10:10 pm
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