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Started By
Message
re: Contacting a restaurant for bad service..
Posted on 6/17/14 at 3:52 pm to GaryMyMan
Posted on 6/17/14 at 3:52 pm to GaryMyMan
quote:I genuinely did from repeat customers and those relaying things that need to be addressed that I might have not noticed for a variety of reasons.
But seriously, owners and managers say they want to hear from the customer, but they really don't
You spend enough time hearing these stories, you generally get a feel for those who are fishing for free stuff and those who aren't.
1
Posted on 6/17/14 at 10:50 pm to LSUAfro
quote:
I genuinely did from repeat customers and those relaying things that need to be addressed that I might have not noticed for a variety of reasons.
You spend enough time hearing these stories, you generally get a feel for those who are fishing for free stuff and those who aren't.
I want to hear about issues that my guests have. I am quick to educate them on why they need to bring it up immediately in the restaurant. I get so many people trying to scam me that I have to spend a few minutes just trying to verify if it is legit before we get to the issue. Being able to put eyes on the problem is a big plus as well. I do believe that a lot of people are afraid of the "confrontation" with the manager and would rather do it afterwards.
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