re: Credit Card Rewards and Points Discussion

I was in Australia. I was trying to eliminate my PMI. They refused to do business over the phone or via their private messaging service. And I quote "for security reasons, you must use the postal service..."

It was just a delay tactic. I went back and forth for months with them. Finally just refinanced with a different bank. There were a few other minor things but this complete lack of customer consideration was beyond me.