re: Rue 127 - Please Do Not Waste Your Money - Long Review

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A few minutes passed, and a woman came to the table. No apology and no introduction. She simply said, "Here's what we did with the bill..."

So my sister stopped her and asked, "Are you the manager?" She responded, "Yes."

Unfortunately, we had to point out the obvious to her by telling her, "Don't you think you're supposed to start out by saying, 'Hi, I'm the manager. I'm very sorry you had a bad experience'?"

All we got in return from her was, "Well, I hadn't finished yet."

They should have comp'd the entire thing - that's what a professional establishment would have done. And a professional establishment knows that you err on the side of graciousness whenever it's possible.

You have been warned...

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