re: Received a dozen roses and a note from Chewy just now, (put down an old pet recently)

I was just extolling the virtues of Chewy on the I got a new puppy thread yesterday. Their customer service is excellent.

A few months ago there was a recall on the dog food I feed. They emailed me and ask me to call in. When I called they said there were giving me a refund on the 3 bags I had received that were under the recall, I told them I had already fed one and a half bags, they said it doesn't matter they were refunding all three. They also set me up so I could get 50% off 2 bags of another brand of food since the dogs had to eat something and my brand was off shelves for the near future.

They also have sales where they give $30 gift cards on $100 order fairly often.

They are simply a great company and know how to take care of pet owners with all the extra things they do.