re: Received a dozen roses and a note from Chewy just now, (put down an old pet recently)

quote:

---

That's a great gesture, but how did they know your pet died?

---

When you cancel your subscription I believe they ask why. My parents put down our dog last year and received the same type of gift from Chewy. I can only assume that it's part of their cancellation process to include that option so they keep track of why people are cancelling.