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re: American Airlines plans to lay off 650+ people to provide "elevated customer service"
Posted on 1/30/24 at 6:35 pm to frequent flyer
Posted on 1/30/24 at 6:35 pm to frequent flyer
quote:
How bad were those 656 employees that customer service will be better without them?
They've had a ton of terrible employees for decades. So it's not inconceivable that this is a great move.
But it's American Airlines so it's hard to think that they are doing anything that makes sense.
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