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re: American Airlines plans to lay off 650+ people to provide "elevated customer service"
Posted on 1/30/24 at 6:31 pm to CuseTiger
Posted on 1/30/24 at 6:31 pm to CuseTiger
quote:
I'm curious if this means they're outsourcing these jobs to India for cheaper?
No. In fact, of the 600+, the employee has a chance to be reassigned to the 24/7 elevated CSR team which currently has about <200 FTE now in Texas and Arizona.
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