re: Who’s got some dealership service stories?

Ford Dealer here in TN, called and scheduled a simple tire balance because of a slight shimmy at like 65 on our Transit 350....guy said no problem.

Got there to drop it off, confirmed it was a simple tire balance and this guy (different guy) said no problem, they'd call when it's done.

I called that afternoon (like 5+ hours later) asking if it was done because I could pick it up. The woman on the phone (3rd person now, if you're keeping track) said it'd be ready first thing tomorrow morning, they ran into a few priority commercial jobs but "we promise we'll get the tires balanced on your van".

I go to pick it up in the AM; the Dealership's General Manager was at the desk and I kindly mentioned to him I was a bit pissed they had to keep my vehicle overnight for just a tire balance. This motherfricker straight up says, "Tire balance? Our balancer has been out of service for well over a month waiting on a part and the company to come fix it".

Sure as shite never brought anything back to that dealership...