re: The Official Unifi Talk thread/Let’s talk VOIP and self-hosting

quote:

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Looks like they missed their Q1 softphone deadline, hope that's coming soon.

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I’m disappointed, but I made the plunge knowing that it’s coming, and it’s not truly necessary (although a big plus) for my use case. The few users that take calls from home know how to set the forwarding to their phones (or just sort of appreciate realizing it can be ok to take voicemails and respond when they’re at work and on the clock).


I’ll probably do very little updating on “general use” from here unless something goes wrong. I’ll probably bump if there are significant updates (softphone, a new phone that helps my use case (I still can’t fathom how more clicks isn’t met with threats of fire, but I guess GUI beats simplicity for things like transfers)).




What I think is really fun and probably the case with any system, but this is the first one that I’ve gone into any sort of production with:
User stats and how quickly you can pull a phone log if there’s a complaint. Daily/weekly/monthly per user calls in/calls out/minutes are right on the dashboard. You can search a phone number and get every call it has made, which auto attendant (if you have multiple DID, each can be set to a separate attendant), which user it got directed to, how long it lasted. If you use recording, the recording pops up right there (and I believe you can have transcription of calls, not just voicemails, but I don’t record calls and do not plan to).


Somewhat disappointing to have no inbound caller ID outside of saved contracts, and I had a question about that from one employee who acknowledged the inconvenience, then suggested the positives (transcribed voicemail, lack of outages, ability to actually recognize phone numbers) outweighed the old system and negatives still.




I still won’t be the happiest until there’s better scheduling (I forgot to update the hours for Good Friday, so we got several calls that didn’t go to our answering service and a few upset patients. I could easily have made the same mistake WITH more than a week’s notice).


But overall, I’m a happy customer who is trying to be detailed and include things that may translate to other use cases without being a fanboy, a complainer, or so me-centric that I give all my personal daily routine away without usefully reviewing the product at hand.