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Message
re: The Official Unifi Talk thread/Let’s talk VOIP and self-hosting
Posted on 2/28/24 at 1:01 pm to Hopeful Doc
Posted on 2/28/24 at 1:01 pm to Hopeful Doc
Got an email this morning that the port to Unifi Talk on 2/3 numbers would take place Tuesday, 3/5.
Missed update: got one exactly 2w after the request went through saying we had given the wrong porting information (I won’t beat the dead horse over again and again about how or from where I received incorrect information). So the original port to response time was 2w. And the “updated ticket” to scheduled time will be something like 10d (a Thursday to the 2nd Tuesday following with the date it was announced/scheduled being 6d after the updated info).
Everyone has been practicing/playing with parking and intercomming and has both phones on their desk (all of which are on current firmware with current Talk implementation).
I did send an email inquiring about when number 3/3 will move.
I’m honestly having more trouble moving the POTS line that I use for fax from their account to mine than this porting process so far (which, at $38/m may eventually end up on the VOIP train, but I like to have the potential to frick up one process at a time, not multiple).
See you guys after we do it live!
Missed update: got one exactly 2w after the request went through saying we had given the wrong porting information (I won’t beat the dead horse over again and again about how or from where I received incorrect information). So the original port to response time was 2w. And the “updated ticket” to scheduled time will be something like 10d (a Thursday to the 2nd Tuesday following with the date it was announced/scheduled being 6d after the updated info).
Everyone has been practicing/playing with parking and intercomming and has both phones on their desk (all of which are on current firmware with current Talk implementation).
I did send an email inquiring about when number 3/3 will move.
I’m honestly having more trouble moving the POTS line that I use for fax from their account to mine than this porting process so far (which, at $38/m may eventually end up on the VOIP train, but I like to have the potential to frick up one process at a time, not multiple).
See you guys after we do it live!
2
Posted on 3/5/24 at 7:49 am to Hopeful Doc
Glad to see someone else trying this and having reasonable results. We've been using Ringcentral via their cell phone app, got our building finished and held off on buying handsets while we looked at different options.
Now I'm ready to ditch them, we have a bunch of unifi network gear in our business and really want to just buy a half dozen talk phones and roll this out. The Ringcentral is too expensive, too complicated and has lots of little quirks to deal with. Our software provider we run our business on offeres a VOIP solution but I can't even get a call back with a quote, now way I'm dealing with their support if sales is that bad about communicating.
Now I'm ready to ditch them, we have a bunch of unifi network gear in our business and really want to just buy a half dozen talk phones and roll this out. The Ringcentral is too expensive, too complicated and has lots of little quirks to deal with. Our software provider we run our business on offeres a VOIP solution but I can't even get a call back with a quote, now way I'm dealing with their support if sales is that bad about communicating.
Posted on 3/5/24 at 11:38 am to Hopeful Doc
Of course, I am in procedures offsite from the office today (because I live dangerously). I got a text from my office manager saying:
“Patients aren’t able to call our number. They get a message saying something about configuring the number. “ at 1118. She got the official “you can port the number” email about 10m prior to this.
I logged into my office’s Cloud Key remotely. I activated the numbers, added them to the smart attendant, and at 1122 placed a call to her on our “regular” phone number. The phones are now ringing like normal, and I show 12,000 available minutes (for $40/month).
I am still overpaying for my copper fax line ($38/m) through the local telecom company. The last guy had some trouble making my fax machine work with an ATA. I have been using an ATA with this for a separate fax line for a while now (as a backup) without any real problems, but I’m still nervous to go about the process of doing that since it is working fine. I didn’t do this half as much for cost savings as for ability to trouble shoot myself in the setting of inadequate uptime.
As previously noted, 2 of the 3 numbers were marked for transfer today. We got an email yesterday PM that number 3/3 would come over a week from today. Oddly enough, it became available that night. I moved it over first. It still rings to our old system. The minutes are counted by Unifi Talk, and this is an old rollover number that isn’t actually used for anything other than to keep the excellent rate of minutes (though I may make it a “shortcut” to bypass the auto attendant for select dial-res in the future). In this use case, it’s a hiccup, but I don’t think it’s a bad one or one that I’ll even bother to raise question with until the scheduled date (next week) passes. If that were our ‘real’ number, I could certainly be in a panic right now (though, again, I have the two systems in parallel and two phones on every desk, so it’s not a huge inconvenience, and calls aren’t being dropped. Ubiquiti gets a lot of “half baked” flack, but I have no particularly huge complaints at this time. I will give an update with the rollover progress of the “third” number).
ETA: for "number 3" I am able to send outgoing calls, but incoming calls still route through my old autoattendant from my old VOIP provider.
“Patients aren’t able to call our number. They get a message saying something about configuring the number. “ at 1118. She got the official “you can port the number” email about 10m prior to this.
I logged into my office’s Cloud Key remotely. I activated the numbers, added them to the smart attendant, and at 1122 placed a call to her on our “regular” phone number. The phones are now ringing like normal, and I show 12,000 available minutes (for $40/month).
I am still overpaying for my copper fax line ($38/m) through the local telecom company. The last guy had some trouble making my fax machine work with an ATA. I have been using an ATA with this for a separate fax line for a while now (as a backup) without any real problems, but I’m still nervous to go about the process of doing that since it is working fine. I didn’t do this half as much for cost savings as for ability to trouble shoot myself in the setting of inadequate uptime.
As previously noted, 2 of the 3 numbers were marked for transfer today. We got an email yesterday PM that number 3/3 would come over a week from today. Oddly enough, it became available that night. I moved it over first. It still rings to our old system. The minutes are counted by Unifi Talk, and this is an old rollover number that isn’t actually used for anything other than to keep the excellent rate of minutes (though I may make it a “shortcut” to bypass the auto attendant for select dial-res in the future). In this use case, it’s a hiccup, but I don’t think it’s a bad one or one that I’ll even bother to raise question with until the scheduled date (next week) passes. If that were our ‘real’ number, I could certainly be in a panic right now (though, again, I have the two systems in parallel and two phones on every desk, so it’s not a huge inconvenience, and calls aren’t being dropped. Ubiquiti gets a lot of “half baked” flack, but I have no particularly huge complaints at this time. I will give an update with the rollover progress of the “third” number).
ETA: for "number 3" I am able to send outgoing calls, but incoming calls still route through my old autoattendant from my old VOIP provider.
This post was edited on 3/5/24 at 1:33 pm
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