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re: Retail workers have to take a lot of crap from trashy people.
Posted on 9/24/23 at 6:04 pm to chinhoyang
Posted on 9/24/23 at 6:04 pm to chinhoyang
Owned 5 outdoor power dealers and we did warranty work for Lowe’s and HomeDepot.
The year before I sold out I finally told HomeDepot corporate and one dealer brand to FO. Their national account department called me blaming me for a service issue. Dropped the line and told the dealer rep to come pick up their mowers and parts at all 4 stores.
Lawyer, sent a letter to their national account mgr to never contact my store or me again. Customer kept abusing the mower and blaming us. We were caught in the middle. It ended up that they wanted a new mower. Customers are getting worse and worse.
The year before I sold out I finally told HomeDepot corporate and one dealer brand to FO. Their national account department called me blaming me for a service issue. Dropped the line and told the dealer rep to come pick up their mowers and parts at all 4 stores.
Lawyer, sent a letter to their national account mgr to never contact my store or me again. Customer kept abusing the mower and blaming us. We were caught in the middle. It ended up that they wanted a new mower. Customers are getting worse and worse.
1
Posted on 9/24/23 at 6:11 pm to johnnyrocket
I knew a manager that refused a lady a return and her boyfriend came in a few hours later and shot/killed the manager at the front of the store in front of customers and other workers for refusing a return and calling the cops on his girlfriend when she got loud and obnoxious
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