re: Gen Z case study at McDonald’s

quote:

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Not downloading an app to order six teas a year.

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Last trip to Moe's was about 6 months ago for "Moe Monday".
Placed my order, got my burrito, "that will be $10.38".
WTF!!!??? This is Moe Monday right?
"Yes, but you have to order on the app now to get the special."
I should have walked out and left the shite laying on the counter.
I didn't, but I will not be back.
Absolutely ridiculous that you try to force people to use an app or online ordering to coerce them into something.
You should be able to walk into a damn business and get the same price you can get for doing their damn work for them online.