re: Was I in the Wrong?

quote:

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I call corporate and explain the situation and, lo and behold, they handle the whole thing over the phone.

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Back in the day when you had to buy a phone off eBay or something if your phone crapped out before your 2 year renewal was up, calling corporate or even doing the chat on the website to make a change or activate a new phone was always better than dealing with people in the store.

ETA: I work for a small company and we’ve always had a corporate rep with Sprint. My boss is old school and always wanted us to take things into the store and have Sprint make the move for us. I’m “in-house IT” for our company

I asked him if I could just have his login to sprint and make the moves myself. He refused to believe that I could do it all and I said I could backup, migrate and restore 4 new iPhones in under an hour from the comfort of our office. I said go get me a 6 pack and I’ll get it done and you can fire the sprint sales rep and quit paying the upcharge.

Lo and behold, got it all done in about 45 minutes drinking beer.