re: TV not reading cable box

quote:

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Any tips on them not keeping me on the phone for a hour when I try to cancel the cable?

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Do they have a local store where you can drop off the hardware. When I dropped Cox cable I showed up with the boxes, cables & remotes already packaged in an amazon box. Told them I wanted to cut the cord but maintain my internet. Associate saw everything was already there, did her necessary computer work, then handed me the receipt. It took around 20 minutes from when she introduced herself to when I was starting my walk out the door.

She also advised that I hold my receipt for at least 6 months because if there is an issue or delay when they ship it to the warehouse; they would try to charge me for not turning everything in. It would eventually get resolved, but having the receipt would just eliminate any headaches.