Judith9999

We cancelled Direct TV because the bill kept going up and up. My husband had already payed our May bill so when we cancelled we requested a refund via check for the payment of $165.73. After spending 1 hour on the phone they refused to refund our money! They said the new policy is to offer you promotions to act as a refund! How is that going to help me? We do not have any AT&T services and never will! Direct TV was bad enough but since AT&T has taken over the service, billing, and customer service is terrible!