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Ice Castles - Dillon, CO

Posted on 2/19/20 at 12:59 pm
Posted by Tigers13
New Orleans
Member since Feb 2005
1758 posts
Posted on 2/19/20 at 12:59 pm
We're flying in this weekend and will be driving through Dillon. Was wondering if this was worth a stop. We have 3 kids ranging from 4-6 years old. We probably only have about an hour or two to spend. Also, you have to purchase a 30 minute time window to show up. Concern is if our flight is delayed or if there is heavy traffic. Will they really not let us in or give a refund if we miss our time window?
Posted by Hogwall Jackson
Denver
Member since Feb 2013
5055 posts
Posted on 2/19/20 at 1:10 pm to
quote:

Will they really not let us in or give a refund if we miss our time window?


Have you tried calling them and asking?
Posted by Tigers13
New Orleans
Member since Feb 2005
1758 posts
Posted on 2/19/20 at 1:14 pm to
Yes, there’s no number to call.
Posted by Panny Crickets
Fort Worth, TX
Member since Sep 2008
5596 posts
Posted on 2/19/20 at 1:17 pm to
From their website:

quote:

If Ice Castles have to close for any reason, including weather, we will process a full refund of your ticket. If Ice Castles are open, all ticket sales are final. As stated when purchasing the tickets, we do not issue refunds for any reason other than us having to be closed due to weather dependency.

We can exchange your tickets for a different date and/or time. More info on how to exchange tickets can be found here.
Posted by Tigers13
New Orleans
Member since Feb 2005
1758 posts
Posted on 2/19/20 at 1:24 pm to
Yep, I saw that. Was wondering how strictly it is enforced. If we show up 15 minutes late, will they not let us in? Curious if anyone has had that experience. The children's museum in NO has a similar entry policy but it's not strictly enforced....at least in my experience.
Posted by Valhalla
Member since Apr 2008
812 posts
Posted on 2/19/20 at 4:49 pm to
We just did the ones in Utah. Their policy was you have the whole thirty minute window to arrive. Our window was 6-630 and we arrived right at 630. Stayed for an hour.
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