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WhatApp backup transfer when setting up new phone

Posted on 6/23/24 at 12:12 pm
Posted by Big Scrub TX
Member since Dec 2013
36803 posts
Posted on 6/23/24 at 12:12 pm
Finally migrating my Pixel 5 to the Pixel 8 Pro, but I can't seem to get my chat history over to the new phone. (I can see in Google Drive that the backup exists.)

Tried to go back to the 5 and turn WhatsApp back on there, but now it just spins endlessly and won't let me do that either! Help! TIA
Posted by FnTigers
Member since Sep 2021
1897 posts
Posted on 6/23/24 at 5:08 pm to
I'd try going into your whatsapp settings, storage, clear cache and clear data. Try again.
Posted by Big Scrub TX
Member since Dec 2013
36803 posts
Posted on 6/23/24 at 5:40 pm to
quote:

I'd try going into your whatsapp settings, storage, clear cache and clear data. Try again.
You're pretty sure that won't somehow wipe the backup also? I'm just paranoid because I know they say not to "uninstall" WhatsApp on the original device.
Posted by FnTigers
Member since Sep 2021
1897 posts
Posted on 6/23/24 at 5:50 pm to
I can't guarantee it.

Maybe try to force close the app and clear cache. Start app again.
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