I would say in the course of an hour my mouse and keyboard freeze 15-20x times.

if i'm in the middle of typing the last letter gets reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeepeated until the interrupt is over. i can tell that's whats going on because my mouse doesn't move for these 1-2 seconds either.

super annoying.

i have no devices connected and my company pushes system updates so i have no ability to change any internal drivers. i also don't have any crazy software on my laptop (again, my company controls this) so its mainly office, teams, beyond compare & notepad++.

this is just a wild shot in the dark that someone else has had this happen and might know how to fix it.

with my limited access to the registry & device drivers and the fact we're all remote right now i don't really have a way to get this to our MIS group.

its annoying as frick.

eta anything look suspicious here?

This post was edited on 7/14/20 at 11:13 am

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Posted by titmouse

a tree branch above your car

Member since May 2006

6564 posts

Posted on 7/14/20 at 11:25 am to CAD703X

i have a surface laptop 2.

using bluetooth mouse and keyboard.

never an issue with the keyboard but would get mouse freeze as you indicate repeatedly for about a month in March (wasn't the batteries).

Don't know what I did but it's stopped as of a month ago. it often happened when I had zoom open.

have office enterprise like you.

probably not much help

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Posted by Brisketeer

Texas

Member since Aug 2013

1554 posts

Posted on 7/14/20 at 2:39 pm to CAD703X

I have a newer Surface laptop for work and have no issues. I did have that exact issue on the Dell XPS I used prior. Dell Support could never fix it so I moved on to the Surface laptop.

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Posted by shawnlsu

Member since Nov 2011

23682 posts

Posted on 7/17/20 at 11:15 am to CAD703X

I have 3, in different versions, for the office. Not having issues with any of them

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Posted by CAD703X

Liberty Island

Member since Jul 2008

86767 posts

Posted on 7/17/20 at 11:18 am to shawnlsu

its really bad today. every 10th sentence i type it freezes.

task manager is useless.

i tried some random suggestion of turning 'windows search' off in msconfig and restarted but that had no impact.

probably a bad driver somewhere but i dont have the ability to turn off 'driver updates' since my company manages that.

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