So i have 2 of the 410s and a 1220a that are on IoT network, have client running on pc, and video saved to nas. The 1220 has issues with being accessed remotely on cell service, while the 410s have no issue. I have a ticket in with support and am going back and forth with them. I still get occasional blocks of garble on the screen when viewing live from pc, and it actually records as frozen for a few seconds. Has anyone else seen these kinds of issues with reolink? I find it a bit peculiar with my issues, and how can you say it’s remote viewing capable if you have to be on wifi to do so? They want me to go to another place with wifi to test since support was able to access the camera logon page via UID.

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Posted by papasmurf1269

Hells Pass

Member since Apr 2005

21221 posts

Posted on 4/21/21 at 7:42 pm to BabySam

I have a Reolink 410 system and I really don’t have any issues with it. Sometimes when I’m remote viewing with phone data I have to change the resolution for it to play but that’s it.

This post was edited on 4/21/21 at 7:50 pm

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Posted by BabySam

Member since Oct 2010

1528 posts

Posted on 4/22/21 at 10:50 am to papasmurf1269

quote:
papasmurf1269

appreciate the response. yeah, idk wtf is going on and now support has requested that i "check the phone settings to make sure it's for US" and "use another different sim card from a different provider(AT&T, Verizon, or T-mobile) to access the camera via cellular data"....i want to respond ARE YOU frickING RETARDED?

2 cameras are fine, one isn't...provide a logical troubleshooting path...im wanting to like reolink but right now i'm starting to move towards neutral...especially with others asking me for recommendations on a regular enough basis

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