Need IPVanish help please

I am experiencing extremely slow speeds on both of my Fire TV devices while connected to the VPN. The speeds I am am talking about are around 30 mbps while connected and around 180 mbps when not connected. I have tried the troubleshooting steps on their website and it didn’t help. It says to force a stop on the device and then clear the cache and data. After that it says to restart the device. This did not help at all. One device is located about 10’ (Fire TV Cube) from my router and the other (Fire TV Pendant) is located in my bedroom. They are both acting the sane way. This just started this week. I try to perform a speed test at least once a week. Last week when connected to the VPN the speed was around 150 mbps when connected to the VPN which is what it normally is. A 20-30 mbps drop is what is usual when connected. 180-200 mbps is my usual speed normally when not connected to the VPN. TIA