I have 3 M series deco routers and they randomly disconnected and I have tried everything under the sun and they will not connect to my internet anymore. Anyone else have these issues that can shed some light please

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Posted by LsuFan_1955

Slidell, La

Member since Jul 2013

1889 posts

Posted on 4/8/21 at 2:56 am to KajunKouyon

I have the X-20 mesh units. Two weeks ago we had a power failure and one of the three units started acting up, disconnecting from the network. I contacted Amazon and they replaced the unit. For what it's worth, TP-Link support is slow, and basically useless.

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Posted by jsk020

Nola

Member since Jan 2013

1736 posts

Posted on 4/9/21 at 3:08 pm to LsuFan_1955

my deco m's have been really good. typically they only mess up when cox loses connection on my modem. which is frequent

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Posted by KajunKouyon

White Castle, LA

Member since Jun 2012

2414 posts

Posted on 4/9/21 at 7:18 pm to jsk020

I couldn’t get them to reconnect to save my life. I got the WiFi back up but it wouldn’t connect to the internet

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Posted by LsuFan_1955

Slidell, La

Member since Jul 2013

1889 posts

Posted on 4/16/21 at 3:18 am to LsuFan_1955

I have an update to my initial post. Amazon replaced the X-20 units, all three of them because they don't sell single X-20s. This set lasted one week and then the satellites started disconnecting and flashing red. The unit acting as the router still worked, but the other two basically quit. TP-Link support was completely useless through this entire issue. Amazon is refunding my purchase.

This post was edited on 4/16/21 at 3:19 am

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