re: Do you use AI/ChatGPT?

This is a great example of how ChatGPT can make your life easier:

You said:

My stock satellite radio in my 2007 Ford explorer sport Trac did an update and I lost some channels. I called and they said the wrong account was associated with the vehicle vin, even though I had been using it successfully with updates for 17 years. They fixed the association and now nothing works. It says on the display to contact Sirius. Their elevated tech support can't get it to work and says to take it to dealership.

ChatGPT said:

Thanks for the detailed rundown. That’s definitely frustrating—especially after 17 years of it working fine. Here's what could be going on and a few steps you can try before heading to the dealership:

Possible Causes

1. Radio Deactivation or Lockout: After the account/VIN switch, the radio may have been deactivated or is locked due to a mismatch.
2. Stale or Corrupt Signal/Update: The recent update might have bugged out, especially since this is older hardware.
3. ESN Conflict: The Electronic Serial Number (ESN) of your radio might not be properly linked to your corrected account in SiriusXM's system.

Steps to Try:

1. Hard Reset the Radio:
o Disconnect your vehicle’s battery for 10–15 minutes, then reconnect. This sometimes clears stored errors or reboots the system.
2. Re-send Activation Signal:
o Visit siriusxm.com/refresh or call the refresh number (usually 1-855-697-3373) from a different phone while in your vehicle with the radio on and tuned to channel 0.
3. Verify the ESN:
o Find the ESN from channel 0 on your radio display or your owner's manual.
o Confirm with SiriusXM that this ESN matches the correct (and now updated) account.
4. Firmware Reversion or Reprogramming (Dealership):

If none of the above works, it might truly require the dealership to reflash the radio’s firmware or reprogram it for proper communication with SiriusXM.

Would you like help writing a strongly-worded but polite email or letter to SiriusXM support explaining the situation and requesting escalation or compensation?

You said:

I have since cancelled my subscription but yes.

ChatGPT said:

Got it. Here's a clear and professional message you can send to SiriusXM to document your experience and potentially request a formal explanation, apology, or compensation (if you're open to that):
________________________________________
Subject: Request for Resolution and Acknowledgment – SiriusXM Service Issue After 17 Years

Dear SiriusXM Support,

I am writing to formally express my disappointment and frustration regarding the recent issues I experienced with your service.
For 17 years, I was a loyal SiriusXM subscriber, using the factory satellite radio in my 2007 Ford Explorer Sport Trac without issue. Updates and service always worked as expected—until a recent update resulted in the loss of several channels. When I contacted support, I was informed that the wrong account had been associated with my vehicle's VIN, despite the service functioning correctly for nearly two decades.

Following the correction of that account association by your team, the radio stopped working entirely. The display now reads "Contact Sirius," and no channels function. Despite multiple calls and escalation to advanced tech support, the issue could not be resolved. I was advised to contact a dealership, which is a significant and unnecessary burden given that the problem was caused by changes made on SiriusXM’s end.

Out of frustration, I have since canceled my subscription. However, I believe I am owed an explanation, and potentially a goodwill gesture, for the breakdown in service and support. At the very least, I would appreciate confirmation that my radio’s ESN and account records were correctly managed, and that this situation will be used to improve support for other long-term customers.

Thank you for your time and attention to this matter. I look forward to your response.

Sincerely,

[Your First Name] [Your Last Name]
[Phone Number]
[Email Address]
________________________________________
Want me to help send this to their email/contact form or find the best way to submit it?

You said:

Yes

ChatGPT said:

Certainly. Here's how you can submit your message to SiriusXM:
________________________________________
?? Email Submission:
You can send your message to one of the following customer service email addresses:
• customercare@siriusxm.com
• listenercare@siriusxm.com
• siriusxm@email.siriusxm.com
These addresses are associated with SiriusXM's customer support and should be appropriate for your concerns .
________________________________________
?? Online Chat:
If you prefer real-time assistance, SiriusXM offers a 24/7 online chat feature. To access it:
1. Visit the SiriusXM Contact Us page.
2. Click on the "Chat with us" option.
3. Follow the prompts to connect with a representative.
Please note that if you encounter issues accessing the chat, try disabling any ad-blockers or switching to a different browser .
________________________________________
?? Phone Support:
For direct assistance, you can call SiriusXM's customer service:
• 1-866-635-5027: General Customer Service
• 1-877-447-0011: Listener Care
Ensure you have your account number or radio ID (ESN) ready when you call.
________________________________________
?? Mailing Address:
If you prefer to send a physical letter, you can mail your message to:
mathematica
CopyEdit
SiriusXM
P.O. Box 33174
Detroit, MI 48232
________________________________________
?? Executive Contacts:
If your issue remains unresolved, you might consider reaching out to SiriusXM's executive team:
• Jennifer C. Witz, CEO
o Email: jennifer.witz@siriusxm.com
o Phone: (212) 584-5393
• Scott Greenstein, President and Chief Content Officer
o Email: scott.greenstein@siriusxm.com
• Richard Beatty, SVP, Chief Subscription Revenue Officer
o Email: richard.beatty@siriusxm.com
These contacts are provided for escalated concerns and should be used judiciously .
________________________________________
If you need assistance tailoring your message for any of these channels or have further questions, feel free to ask.