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My first AI fast food drive-through experience

Posted on 12/10/23 at 1:51 pm
Posted by BigAppleTiger
New York City
Member since Dec 2008
10719 posts
Posted on 12/10/23 at 1:51 pm
I never even knew these were coming but I had my first AI drive through experience at a Rally's. I hadn't had a Big Buford in a long time so went for a reminder. The entire experience at the speaker was done in AI- just like the phone prompter for many service calls for utilities and cell phones. It was almost the same female voice. I only heard the in-person worker break in to the process once at the end to clarify understanding of the order. Up to the window and there were only two workers in the location. I asked him if the AI helped or hindered him and he gave a little smirk while he was working on the next order. I guess this is where we're going. The Big Buford was fresh and good btw. Good value and the fries were great. Sad to say better than Sonic these days.
Posted by mmmmmbeeer
ATL
Member since Nov 2014
8885 posts
Posted on 12/10/23 at 4:30 pm to
That's not "AI". It's a talk-to-text, scripted transcriber looking for keywords to create an order.

Cool? Yes, but it's not AI.
Posted by tigersmanager
Member since Jun 2010
8296 posts
Posted on 12/10/23 at 5:01 pm to
Cool like creampies?
Posted by BigAppleTiger
New York City
Member since Dec 2008
10719 posts
Posted on 12/10/23 at 6:57 pm to
quote:

That's not "AI". It's a talk-to-text, scripted transcriber looking for keywords to create an order.

Cool? Yes, but it's not AI.





You say things like this with such surety.

Checkers & Rally's Rollout Drive-Thru A.I. Voice Assistant

Hospitality Technology
https://hospitalitytech.com › checkers-rallys-rollout-dri...
Jan 10, 2022 — Presto's next-generation drive-thru voice solution uses A.I. to automate speech recognition for restaurant drive-thrus


Checkers & Rally’s and Presto Announce Largest Ever Rollout of Drive-Thru A.I. Voice Assistant in the Hospitality Industry
Checkers & Rally’s to deploy Presto’s voice ordering solution at all corporate-owned restaurants nationwide, becoming the first large concept to utilize artificial intelligence (A.I.) based drive-thru voice ordering nationwide.

LINK


LINK
This post was edited on 12/10/23 at 6:59 pm
Posted by Breesus
House of the Rising Sun
Member since Jan 2010
68041 posts
Posted on 12/10/23 at 7:30 pm to
quote:

It was almost the same female voice


The original AI’s daughter. She a real bitch

Posted by HoustonGumbeauxGuy
Member since Jul 2011
31742 posts
Posted on 12/10/23 at 8:10 pm to
There are several Taco Bell locations around us where there is only one register that’s closed half the time, they have screens where you have to go and order your own food, and they have workers in the back that make your shite

You just better not have to order anything special or customize, it is a royal pain in the arse to figure out how to modify something on the menu

I try to be a good sport, and after two minutes, I gave up and forced somebody to come out and just take my order at the register, it was frustrating as frick and not intuitive at all

They had the audacity to try to force me (and train me) how to use the screens, and I was like why don’t you just take my fricking order I didn’t come here to learn how to use a computer system I came here to eat



Dude was like “ok”


This post was edited on 12/10/23 at 8:13 pm
Posted by Bestbank Tiger
Premium Member
Member since Jan 2005
75888 posts
Posted on 12/10/23 at 8:11 pm to
It'll be funny when the Popeyes AI still tells you to pull up and wait for the spicy.
Posted by Breesus
House of the Rising Sun
Member since Jan 2010
68041 posts
Posted on 12/10/23 at 8:18 pm to
quote:

They had the audacity to try to force me (and train me) how to use the screens, and I was like why don’t you just take my fricking order I didn’t come here to learn how to use a computer system I came here to eat


Did you co-write the new angry generic Bill Burr movie about it?
This post was edited on 12/10/23 at 8:19 pm
Posted by SUB
Silver Tier TD Premium
Member since Jan 2009
23381 posts
Posted on 12/11/23 at 1:01 pm to
quote:

That's not "AI". It's a talk-to-text, scripted transcriber looking for keywords to create an order.


Yes, it is AI.

Google Definition:

quote:

the theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.


AI has been around for decades. Generative AI is just a new frontier for AI.
Posted by LSU fan 246
Member since Oct 2005
90567 posts
Posted on 12/11/23 at 1:14 pm to
quote:

You just better not have to order anything special or customize, it is a royal pain in the arse to figure out how to modify something on the menu

I try to be a good sport, and after two minutes, I gave up and forced somebody to come out and just take my order at the register, it was frustrating as frick and not intuitive at all


Seems pretty straightforward at various locations I've been at

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