re: Retailer/server employees: worst ever customer?

Been in the restaurant business for a long time so I have more stories than I care to count. The one that happened recently had a guest call and complain about a steak she ordered to go. We re-made her steak…when I walk to her car to deliver it, she is in her car in the parking lot and she is eating the steak that she complained about…
I said, here is your re-made steak, can you give me the wrong one so I can see the problem…
She says( with steak in her mouth), she threw it away…I say, wow, it looks like you are eating it, which can’t be true because that would be stealing, right?”…
She says are you calling me a thief? I say, of course not, have a good night.