re: Retailer/server employees: worst ever customer?

Worked at a Ford dealership about fifteen years ago as an advisor there. Had to tell the owner of a logging business his truck would not run because the engine was sludged up. I try telling this to the guy over the phone, he loses his sh*t all the while cussing me out and saying no way because he takes car of all his vehicles.

In case you guys don't know, pretty much the only way to sludge an engine is to not change the oil.

Guy now proceeds to tell me he will come up there to get his truck and "deal" with me. Next day he comes up to work with 3 other of his employees looking for me and they try surrounding me threatening to beat my a**. Thankfully one of the girls working there called 911 and said one of the guys had a weapon behind his back threatening to kill me.

Cops came in hot and took care of the situation for me. We trespassed the guy and never heard from him again. The only joy I got of the situation was adding a few hundred more to his bill to get his truck out.

I've got to many stories to count, but this was one of the only times in my life I thought I might get my arse beat.