re: What’s the point of a State Farm “Insurance Agent”?

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What’s the point of a State Farm “Insurance Agent”?

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I never appreciated (or even spoke to) my actual SF Agent until I had a lightning strike and fire at my house.

This agent I’ve never seen or spoken to was one of the first people at the house. She called several companies such as ServPro to deal with water damage, helped to line up contractors and estimates, and did it all without any immediate cost to me.

I’m not with SF anymore, but I certainly appreciated that service when it happened. If you’ve never had to make a claim then you’re basically just dealing with sales staff and what sounds like poor customer service.

Also, Flood is not quoted or written by SF. It’s by FEMA and it’s set based on flood zone and elevation from BFE. They will handle it for you but it’s not something they do within SF. You will get the exact same quote from any insurance agency.