quote:
Judging from the kind of customer you admit to being, you'd be a pain in the arse to explain why the accurate quote came back so different than the outright guestimate that they would have given you without a certificate. Them asking you for the certificate is perfectly normal in some cases.

You being required to drop it off in person then getting a quote in the mail afterwards is NOT normal. That's crappy customer service.

I understand and gave him the documentation they needed.

I’m not really a pain but I have to try and figure out the coverage needs based on half answers from office staff. I don’t call weekly or monthly. Just really at point of service or if there is an issue.

This was out at Chris Gaudet’s office in Lake Charles. They’re apparently so busy they don’t need the business. I wouldn’t recommend him. Too big to deal with people apparently.

If I was him, I’d at least call my customers every fiscal year but apparently that’s beyond him. Even when I said I was switching they left it to the office secretary. Just pathetic.

Edit: I also requested to talk to this guy multiple times and was denied. He was always busy.

This post was edited on 4/21/21 at 2:28 pm

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Posted by TDsngumbo

Alpha Silverfox

Member since Oct 2011

41918 posts

Posted on 4/21/21 at 2:29 pm to DiamondDog

If I'm not mistaken, I believe you can write a review on their website for State Farm and the public to see. Every State Farm agent has a "manager", if you will, to "answer" to. That person's job is to assist each agent with their business growth and to address any concerns that arise. Guarantee if you write a review they will see it.

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Posted by slackster

Houston

Member since Mar 2009

85489 posts

Posted on 4/21/21 at 8:27 pm to DiamondDog

quote:
If I was him, I’d at least call my customers every fiscal year but apparently that’s beyond him. Even when I said I was switching they left it to the office secretary. Just pathetic.

It sounds like your overall experience was shite, but I hope you don’t expect the agent you’re leaving to facilitate your transfer.