re: Citi is still awful (2 years later update pg. 3)

quote:

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I imagine this is standard procedure because shitty people will challenge random charges on their cards to avoid paying for items they bought.

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I get that, but we've had this card for years and we've run several hundred thousands of dollars through it, and it's been paid off in full every single month. Maybe I'm expecting too much from a giant corporation, but it would be nice if our history with them was worth something.