re: Small Business- Shipping

As long as you aren't selling $5 items with $11 shipping, customers expect the expense. Customers care about the total cost, if you can't deliver the total cost for a competitive rate then you don't have a business unfortunately. Total cost is price for the item plus delivery.

I price shop all the time. Ebay is very common place to do this. If someone else has an item with a lower price but the total cost including shipping is more, I'll buy the item that has a lower total cost 100% of the time. I mean its common sense.

If the total cost is most then I can buy it for locally, I determine how much my time is worth and how fast I need it.