re: Just got an electric smoker...

Have you had to replace any parts on it yet? My chip loader tube handle stripped out and I contacted them about where to get a new one. They were real cool and sent me a replacement at no cost. This past weekend I was smoking a Boston butt and the heating element went out. It's only going to be about $20 to replace it but it's the second part that has gone out and had to be replaced and I've only had it for ~2 years and used it probably 20-25 times. Not 100% sure I'm satisfied with the quality of their smoker just yet...