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re: Robinson Brothers Ford has the worst customer service ever
Posted on 4/25/15 at 8:07 pm to Bistineaubengal
Posted on 4/25/15 at 8:07 pm to Bistineaubengal
I have heard horror stories from Robinson, from sales department not having vehicle brochures and taking 20+ to greet customer to profiling a customer right away with questions before showing a vehicle. Service I heard is terrible, they dont screen the techs they hire, and take days to get to a service ticket. As a person that sales cars, and works hand in hand with my service advisors and service customers, I talk to tons of our service customers to make sure their car is giving them no troubles and that service is nothing but great. If I find a vehicle that is giving someone trouble, I try to either fix problem on vehicle or put them in another vehicle, if its financially exceptable for them. Before sales, I was in customer service industry for over 10 years, so its in my trait to make sure people are happy before, during, and after the sale.
Posted on 4/25/15 at 10:41 pm to CoachRobertson
I made a huge error buying a new 2009 f150 from Robinson brothers.
Service was very poor and service manager was not very friendly.
Sales manager was also not very apologetic for the issue I had.
I did speak to chip Robinson and he really did not seem to care.
They want to sell you a vehicle but after that good luck.
i do like all star ford's service in prairieville.
I bought a 2007, 2011,2013 F150 & 2013 escape titanium package, and I got 2015 F150 on order from them. So far they treat me right on service and I find their pricing on new vehicles to be better than Robinson brothers.
Service was very poor and service manager was not very friendly.
Sales manager was also not very apologetic for the issue I had.
I did speak to chip Robinson and he really did not seem to care.
They want to sell you a vehicle but after that good luck.
i do like all star ford's service in prairieville.
I bought a 2007, 2011,2013 F150 & 2013 escape titanium package, and I got 2015 F150 on order from them. So far they treat me right on service and I find their pricing on new vehicles to be better than Robinson brothers.
This post was edited on 4/25/15 at 10:43 pm
Posted on 4/27/15 at 10:28 am to CoachRobertson
OP, noticed Robinson Brothers flag after this weather? Put a smile on my face, how about you? Haha
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