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re: Comcast upset over DirecTV Rob Lowe Commercials, Gets BBB to fight their fight
Posted on 4/8/15 at 10:31 am to Jimbeaux
Posted on 4/8/15 at 10:31 am to Jimbeaux
quote:
How is it different than other professional accreditation services, only as applied to the area of customer service?
If you're a member they cut you a lot of slack on complaints. If you're not a member they sort of blackmail you into becoming one if there is ever a complaint. Crooks.
1
Posted on 4/8/15 at 10:42 am to OysterPoBoy
I guess you guys have some facts to back up those assertions. I don't have any knowledge of such things.
I will say this, my two experiences with filing a complaint with the BBB produced a fair resolution for me in both instances. Again, as a consumer, I appreciate the BBB, and I actually have a slightly higher opinion of companies who are members of the BBB, all things being equal.
I know it's far from a sure thing, and I'm sure it can be abused, or can be meaningless depending on the circumstances, but, again, I appreciate what they are trying to do. By conception, It's a positive market solution (albeit a limited one) to a common free market hazard - lack of information and lack of accountability.
I will say this, my two experiences with filing a complaint with the BBB produced a fair resolution for me in both instances. Again, as a consumer, I appreciate the BBB, and I actually have a slightly higher opinion of companies who are members of the BBB, all things being equal.
I know it's far from a sure thing, and I'm sure it can be abused, or can be meaningless depending on the circumstances, but, again, I appreciate what they are trying to do. By conception, It's a positive market solution (albeit a limited one) to a common free market hazard - lack of information and lack of accountability.
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