re: Guy orders buffalo wings and gets mad they're spicy at Burger King

Not quite. They were serving coffee at just below the boiling point. Not by accident and not for aroma. It was policy because if they serve almost boiling coffee, the dine in customers can't drink it while they sit there because it's too hot. They then take it with them and thus McD's saves the cost of having to refill coffees for free. This woman was not the first to get ridiculous burns from it. They knew it was way too hot, way above industry standards, but served it anyway to save 15 cents per cup.