So you didn't even cancel until Tuesday and you expect Apple to know this magically? And then you blame mainly Apple? Like I posted earlier, it takes up to 48hrs to put the upgrade back if they act right away. With this timeline, Apple didn't have time to email you. This is your fault and somewhat AT&T's fault. Nothing to do with Apple.

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Posted by ZereauxSum

Lot 23E

Member since Nov 2008

10176 posts

Posted on 9/18/14 at 6:42 pm to iwasthere

quote:
So you didn't even cancel until Tuesday and you expect Apple to know this magically? And then you blame mainly Apple? Like I posted earlier, it takes up to 48hrs to put the upgrade back if they act right away. With this timeline, Apple didn't have time to email you. This is your fault and somewhat AT&T's fault. Nothing to do with Apple.

Dude...I LITERALLY spent hours on hold with AT&T from Friday to Tuesday. I called every hour and most of the time I would immediately get disconnected.

Online support can't cancel orders. You can't email a request. There is one phone line and it was unavailable for days.

If you don't believe me, Google "AT&T premier support cancel iphone" or search for it on Twitter.

Again, what could I have done differently?

This post was edited on 9/18/14 at 6:43 pm

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Posted by Scoop

RIP Scoop

Member since Sep 2005

44583 posts

Posted on 9/18/14 at 6:43 pm to iwasthere

Life is about lessons.

Apple is going to have more stock for pre-orders and if something goes wrong the customer service will be unimaginably better than dealing with a damn carrier.

Apple customer service isn't as magical as it was 4 or 5 years ago, but it is still some of the best around.

Always pre-order from Apple.

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