re: 1-mth-old son referred to neurosurgeon for craniosynostosis (helmet pic p. 14)

I understand your anxiety. Though I have not been in your same situation, I know how I feel about my children and my expectations regarding medical care. As an RN, I have always considered myself a patient advocate first. I would expect you should receive a call back from the doctor or his PA (who was a little bit of a biotch when I was seeing that neuro).

As a home health nurse I have had occasion to visit a patients doctor to get an answer to a call that was not returned, so I can see no reason why you couldn't visit the office if you don't get a call back soon.