re: How would you handle this customer service issue?

quote:

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I don't know how much you can afford to lose a customer or two, but that douche sounds like the type of customer I wouldn't want

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This.. 3% of the population are here to be jerks-Fact. Hold your head up. You are doing the right thing. Don't stoop to his level by being "smart" back with him. Just politely tell him you are giving it your best and you will stay with him until it is right.