re: Lines at academy to pay are out of control

Recently I was at Academy with two registers open. A guy at one register kept abandoning it to run over to the customer service desk.

As soon as I was next in line, sure enough, he left the register and jogged over to costumer service for a couple of minutes. When he returned he apologized profusely. He explained that three employees didn’t show up for work, and he was also training a new employee.

He had to jump on a register to speed up check-outs. However, the new employee could process returned merchandise, but she couldn’t approve it. He had to run over to review the returns and enter a code.

Customer Service had a surprisingly long line of some of the trashiest people I had seen in a while.