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re: What white collar job/career needs AI to take their jobs the most...
Posted on 2/19/24 at 8:42 am to Upperdecker
Posted on 2/19/24 at 8:42 am to Upperdecker
quote:
T helpdesks being replaced by AI would be huge. They’d actually be helpful and I’d be able to communicate with them
This has been a thing with BOTs for a while now. The big problem is the limited responses that they can give due to the human factor.
1
Posted on 2/19/24 at 8:59 am to BruslyTiger
quote:
This has been a thing with BOTs for a while now. The big problem is the limited responses that they can give due to the human factor.
I have a lot of experience in this field trying to create bots for helpdesk support. They are helpful and they will reduce the number of calls to actual agents BUT users are often unable to explain their problem and get very frustrated with bots. The often want to talk with a real person. Users would rather a bot over an Indian agent that can't speak English worth a damn because all they can do is read from the same script that the bot can do but neither are helpful in fixing a mildly complex issue in an urgent manner. There will always be a need for real human service desk agents/techs.
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