re: Something has to be done about YELP

quote:

---

Same business model as the BBB. Pay them and they suppress the negative reviews. It's extortion

---

This. I used to believe this was a conspiracy theory, until I owned a business. As long as I paid Yelp, my store was consistently around 4.3-4.5 stars. As soon as I stopped paying them, it started falling. I let it get to about 3.7, then I renewed, and like magic, it floated back up into the low 4's.