re: Chick-fil-A has slowest drive-thru service times, report finds

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CFA is most definitely slower than they used to be. When they changed their drive-thru model to the folks outside with pads, it went downhill.

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It’s slower because they take your order sooner? That’s not logical.

It’s slower because there are more cars. Partly because they kept their dining rooms closed longer (or have revamped stores to not even have dining rooms), but it’s not slower because they have people entering orders quicker than one car at a time at the box.