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Anyone ever had to deal with a brand new defective firearm?
Posted on 9/23/13 at 2:29 pm
Posted on 9/23/13 at 2:29 pm
I brought this up in the other thread about the Stoeger M3000, but I figured it get more attention with it's own thread. Has anyone purchased a new firearm that just didn't work right out of the box? What was your experience dealing with the manufacturer?
I bought the M3000 last week after shooting the M2000 and liking the way it felt. I don't bird hunt much, so I didn't want to break the bank. I had heard a lot of good things about this gun for the price, so I went ahead and bought it. I shot a few rounds through it before taking it dove hunting this weekend, and all seemed fine. Didn't get many shots at doves, so we headed back to the camp to shoot clays. That's when we realized it didn't cycle anything consistently. About 70% of the time, the spent shell didn't leave the barrelThis is the first time that I'm going to have to deal with sending a gun back to get it working properly. I don't know what to expect as far as a timeline for getting the gun back and ever getting it to work.
.
I bought the M3000 last week after shooting the M2000 and liking the way it felt. I don't bird hunt much, so I didn't want to break the bank. I had heard a lot of good things about this gun for the price, so I went ahead and bought it. I shot a few rounds through it before taking it dove hunting this weekend, and all seemed fine. Didn't get many shots at doves, so we headed back to the camp to shoot clays. That's when we realized it didn't cycle anything consistently. About 70% of the time, the spent shell didn't leave the barrelThis is the first time that I'm going to have to deal with sending a gun back to get it working properly. I don't know what to expect as far as a timeline for getting the gun back and ever getting it to work.
. 
14
Posted on 9/23/13 at 2:30 pm to KG6
as a matter of fact yes. Opening day of 2012 duck season
Posted on 9/23/13 at 2:31 pm to KG6
How many shells have been shot through it? Sometimes you need to shoot some heavier shells through a gun to break it in, or you might have got a dud. Were you shooting all the same type of shells or changing up?
Posted on 9/23/13 at 2:37 pm to wickowick
I was shooting Federal Premium 2 3/4" 1 1/8 oz #7 1/2 Heavy Field Load high brass and didn't have any problems with the 7 shots I took. I then switched to a 1 oz Winchester Super X cheap stuff while shooting skeet and came across the problems. After that we shot anything we had. We had a grocery back full of all of the extra shells from the last few years. 2 3/4", 3", steel, lead, high brass, low brass, everything. I probably put 75 rounds through it and had problems with everything.
Posted on 9/23/13 at 2:39 pm to KG6
quote:
Stoeger Industries will, at its option, repair or replace without charge any Stoeger firearm that fails due to a defect in materials or workmanship. Parts and labor are included. Repairs are warranted for the duration of the original warranty. If Stoeger replaces a firearm under this warranty, you will receive a new five-year warranty. Stoeger will return replacement firearms to you freight prepaid.
To Obtain Warranty Service – Call Stoeger Industries at (301) 283-6981 or (800) 264-4962 and ask for the Customer Service Department. Describe the problem(s) to the Customer Service Department personnel, who will determine if your firearm is eligible for warranty repair. If so, you will be issued a Return Authorization Number. Guns are not accepted for repair without a Return Authorization Number. If a warranty registration is not on file for your firearm, you must provide Stoeger satisfactory proof of date of original purchase. Only a sales receipt or a properly completed warranty registration card for a new Stoeger firearm will establish eligibility for warranty repairs when a product is returned. Pack your firearm for shipment to the Stoeger repair facility (address listed below) in the following manner: First, ensure that the firearm is completely unloaded by visually and physically checking the chambers and the magazine. It is both dangerous and illegal to ship a loaded firearm through the mail and you should call Stoeger Industries for assistance if the gun cannot be completely unloaded for any reason prior to shipping. DO NOT PACK OR SHIP LOADED FIREARMS. SEND NO AMMUNITION. Place your firearm in the original box with the spacers in place to prevent damage in shipment. If you do not have the original box, ship the gun, assembled, in a hard gun case. Please include a letter containing the Return Authorization Number you’ve been given and a description of the problem. Be sure to include your name, address, and daytime phone number. Insure the package for the replacement value of the gun and ship the package, freight prepaid, to Stoeger Industries at the address listed below. No C.O.D. shipments will be accepted. Only the Stoeger Industries repair service facility in Maryland is authorized to make warranty repairs.
Posted on 9/23/13 at 2:48 pm to wickowick
Trust me, I've read that 
. Going to bring the gun back to the shop that I bought it to see if they can do anything. If they can't find the problem, I'm going to have them send it in for me. This is my only shotgun right now and I don't want to be left without it for hunting season. Just started to get into duck hunting and it looks like another season of borrowing a gun. I've heard horror stories of how long it takes to get a gun back sometimes.
. Going to bring the gun back to the shop that I bought it to see if they can do anything. If they can't find the problem, I'm going to have them send it in for me. This is my only shotgun right now and I don't want to be left without it for hunting season. Just started to get into duck hunting and it looks like another season of borrowing a gun. I've heard horror stories of how long it takes to get a gun back sometimes.
Posted on 9/23/13 at 2:51 pm to KG6
quote:
Anyone ever had to deal with a brand new defective firearm?
My Ruger SR9c had a weak striker spring when I first bought it. I sent it in and got it about 3 weeks later. Has been flawless ever since.
Posted on 9/23/13 at 2:53 pm to KG6
quote:
I then switched to a 1 oz Winchester Super X cheap
There's your problem. Double check and make sure in the manual that it doesn't say 1 1/8 oz minimum.
Posted on 9/23/13 at 2:56 pm to KG6
Buddy of mine that is real green to hunting/shooting bought a supernova without consultation from any of his friends that do hunt. I ended up researching it and figured out it was a certain piece not cut right in the trigger frame. Benelli sent him a replacement free of charge and I had it in there in about 30 minutes. No problems since.
Posted on 9/23/13 at 3:01 pm to LouisianaChessie
quote:
There's your problem. Double check and make sure in the manual that it doesn't say 1 1/8 oz minimum.
I have the 3500 and it's a damn good gun..I tried to shoot some 1 oz loads and it jammed once never used em again and have shot hundreds of rounds through it!
Read the manual...it says NO 1 oz loads it will only shoot 1-1/8 oz and higher...
This post was edited on 9/23/13 at 3:03 pm
Posted on 9/23/13 at 3:02 pm to LouisianaChessie
I've known a few people with this gun and I've shot the 2000 (they don't make the 2000 anymore. They made some slight upgrades and call it the 3000 now). I'm not new to guns in general. I've torn down every gun I own. None of us could figure out what exactly was happening.
And it isn't just the cheap, light shells . The expensive, heavy stuff didn't work either.
And it isn't just the cheap, light shells . The expensive, heavy stuff didn't work either.
Posted on 9/23/13 at 3:05 pm to KG6
Oh well sorry to hear you having problems with it..
Posted on 9/23/13 at 3:07 pm to KG6
I purchased a new sig sp2022 .40 and to this day it will not shoot a mag without hanging up at least once. I thought it just needed breaking in but still no relief I guess I'm going to break down and send it in for inspection.
Posted on 9/23/13 at 3:12 pm to KG6
Have you pulled the gun apart and clean the factory grease.
quote:
Note: always use ammunition that is powerful enough to fully
cycle the action. Minimum recommended load 11/8 oz shot / 3
drams of powder.
Posted on 9/23/13 at 3:15 pm to WHODAT514
quote:
Read the manual...it says NO 1 oz loads it will only shoot 1-1/8 oz and higher...
this! my sbe and my dad's m2 both being inertia driven require 1-1/8 oz and up.
its not a big deal
Posted on 9/23/13 at 3:30 pm to hogdaddy
Took it down and cleaned it before shooting.
It's not just the light loads. The rounds wouldn't budge out of the barrel. It would try to load the next round (so you know it blew the bolt back far enough) and it would push the shell up into the back of the round in the chamber. One shell stuck bad enought that we had to push it out with a cleaning rod. There is something going on with the headspacing in my opinion.
The question really isn't whether or not something is wrong with the gun. Several knowledgable shooters have looked at it with me. It's more about what it will take for me to get it fixed.
It's not just the light loads. The rounds wouldn't budge out of the barrel. It would try to load the next round (so you know it blew the bolt back far enough) and it would push the shell up into the back of the round in the chamber. One shell stuck bad enought that we had to push it out with a cleaning rod. There is something going on with the headspacing in my opinion.
The question really isn't whether or not something is wrong with the gun. Several knowledgable shooters have looked at it with me. It's more about what it will take for me to get it fixed.
Posted on 9/23/13 at 3:34 pm to KG6
This really sucks because I had heard good things about these guns but this thread will ruin it for me forever.
Posted on 9/23/13 at 3:42 pm to Choirboy
Don't let it ruin your opinion on them, I read bad things about them and have three guys I hunt with have them with no problems. so I got one anyways and never regretted it since..I put several hundred rounds through it light to heavy and no problems!
This post was edited on 9/23/13 at 3:43 pm
Posted on 9/23/13 at 3:43 pm to Choirboy
Sucks bad. I was shooting much better with this gun than the expensive shotguns I've shot. It just fit me well. Plus I didn't want to spend $900-$1500 on a shotgun, because I don't bird hunt that much. I really hope it's a problem that is easily fixed. Everyone else that I know that has been around them has never heard of any problems.
Posted on 9/23/13 at 3:48 pm to KG6
My baikal semi auto does not cycle 1oz loads, it runs like a top on the 1 1/8 oz loads or more.
It's just a little quirk the lower cost semi-autos have.
It's just a little quirk the lower cost semi-autos have.
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