Today I had a user bring me his personal iPhone to configure our corporate email on (not my regular gig but I always like to help). He had his previous employers exchange account already configured but no longer active. I delete the exchange account and then load our management app. I hand him the phone back he thanks me and leaves....

10 minutes later he walks back in with a worried look on his face and says he's missing his contacts. Close to 500. Think his iCloud backup will bring them back if he restores?

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Posted by ellunchboxo

Gtown

Member since Feb 2009

18785 posts

Posted on 2/5/15 at 8:29 pm to Stexas

Yes

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Posted by Joe

North Jersey

Member since Jan 2005

6326 posts

Posted on 2/5/15 at 10:41 pm to Stexas

No. Those contacts were stored on his exchange server, not in iCloud. By disconnecting from his previous employers server, those contacts were removed from the phone.

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Posted by Casty McBoozer

your mom's fat arse

Member since Sep 2005

35495 posts

Posted on 2/5/15 at 11:04 pm to Stexas

In my experience iCloud sync doesn't play well with either Exchange nor Google Apps. Disable iCloud or forward his mail to his me.com account. I fricking hate iCloud with a passion, it's my number one reason for hating Apple.

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Posted by Stexas

SWLA

Member since May 2013

5995 posts

Posted on 2/6/15 at 6:17 am to Joe

quote:
No. Those contacts were stored on his exchange server, not in iCloud. By disconnecting from his previous employers server, those contacts were removed from the phone.

This is what I was thinking... I just feel bad for the guy. I should have thought of that and tried to figure something out before I wiped it clean. Our management app wipes the device as soon as the account is disabled so he wouldn't have had them as long as he did.

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