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Message
re: What’s the point of a State Farm “Insurance Agent”?
Posted on 4/21/21 at 2:27 pm to DiamondDog
Posted on 4/21/21 at 2:27 pm to DiamondDog
My agent was a life saver after Laura. He called and asked how my claim was going and about the adjuster. I told him I was having problems and he said he would take care of it.
That day I got a call saying from the claim department saying my claim was put up for a review and 24 hours later they said they were replacing my entire roof.
Many people think the agent can’t do a whole lot during that process but I had just the opposite experience.
That day I got a call saying from the claim department saying my claim was put up for a review and 24 hours later they said they were replacing my entire roof.
Many people think the agent can’t do a whole lot during that process but I had just the opposite experience.
1
Posted on 4/21/21 at 2:32 pm to BallsEleven
quote:
My agent was a life saver after Laura. He called and asked how my claim was going and about the adjuster. I told him I was having problems and he said he would take care of it.
That day I got a call saying from the claim department saying my claim was put up for a review and 24 hours later they said they were replacing my entire roof.
Many people think the agent can’t do a whole lot during that process but I had just the opposite experience.
That is what a good agent does when the need arises and when the claim is a legitimate claim. I had a very similar experience after a hailstorm when I had State Farm years ago. If the claim is legit and it's obvious, the agent will step in and escalate the claim within the claims department. It's never up to the agent to approve or deny a claim, though. They can only escalate it within the claims department for a more thorough review.
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