re: Car salesman can SMD

I agree with you on that. Hiding keys and back and forth are for the birds. I have my salespeople have the customer bring their car around and walk around it with the used car manager, and never touch the keys. We drive maybe 2 cars a month that we appraise and sell 150-220 cars a month. You can't get anywhere in a market like baton rouge without 100% customer service.