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Message
Amazon didn't honor their Prime Day offer
Posted on 7/25/16 at 12:40 pm
Posted on 7/25/16 at 12:40 pm
I ordered a Fire Stick on Prime Day and the price at the time of checkout was $25. When the order was shipped, they charged me full price. I emailed them and got some generic email saying that their prices change sometimes. Anyone else have this issue?
WTF?
WTF?
6
Posted on 7/25/16 at 12:55 pm to upgrayedd
call customer service or chat. they will most likely make it the right price or refund you in full.
Posted on 7/25/16 at 12:59 pm to upgrayedd
Do you have a receipt for the order showing the $25 price? If so contact their customer service again and give them the order number so they can see the price when you ordered it.
Posted on 7/25/16 at 1:04 pm to TigerinATL
It said $25 in my cart, then changed to full price when they filled the order.
Posted on 7/25/16 at 1:07 pm to upgrayedd
Amazon has the best customer service I've experienced. Simply go through your account and explain your complaint. They will likely make things right very quickly.
Posted on 7/25/16 at 1:07 pm to upgrayedd
Posted on 7/25/16 at 1:12 pm to Oenophile Brah
I'm chatting with them now. We'll see what hapens
Posted on 7/25/16 at 1:12 pm to Signal Soldier
Posted on 7/25/16 at 1:22 pm to upgrayedd
Just chatted with a rep and they refunded to difference.
It was surprisingly painless
It was surprisingly painless
Posted on 7/25/16 at 1:30 pm to upgrayedd
a week or so after the Echo special price we up from 99 to 199 or whatever i called up and said if i could buy it for the 99$, I would buy it right then. The guy was like
Him: "well that 99$ was a special inro price. But how about i knock it down to 149$."
Me: "Man, that 99$ price was so good, i just cant bring myself to spend that extra 50 bucks right this moment."
Him: "Let me see what i can do, Ok sir i will give it to you for 99$ this time only."
Him: "well that 99$ was a special inro price. But how about i knock it down to 149$."
Me: "Man, that 99$ price was so good, i just cant bring myself to spend that extra 50 bucks right this moment."
Him: "Let me see what i can do, Ok sir i will give it to you for 99$ this time only."
Posted on 7/25/16 at 1:56 pm to CarRamrod
too easy it's like calling and threatening to cancel Sirius and getting free months
Posted on 7/25/16 at 2:08 pm to Carson123987
Best customer service in the business. I forgot to return some sandals my wife ordered for our daughter. They sat on the counter at home for 3 days. Then they sat in my car for a week. Then I finally got around to completing the return online, and I was 3 days past the 30 day mark. Sent them a customer service request, and I had a return authorization in my inbox within the hour. Basically, even when you're the problem, Amazon will usually make it right.
Posted on 7/25/16 at 2:42 pm to TU Rob
quote:
Basically, even when you're the problem, Amazon will usually make it right.
+1
Posted on 7/25/16 at 3:17 pm to upgrayedd
Thanks for pointing this out, my Fire Stick also is not $25 in the cart. Will have to call.
Posted on 7/25/16 at 3:32 pm to Oenophile Brah
quote:
Amazon has the best customer service I've experienced
Yeah, they sent me a jacket once that wasn't the one I had ordered. It was the same brand, but wrong style and color. I actually liked it better, but I emailed them to let them know what had happened. They told me to keep the jacket and they sent me the one I had actually ordered, and sent it overnight.
Posted on 7/25/16 at 3:44 pm to The Spleen
Another time I had ordered a small LED bulb for my daughters lamp to use as a nightlight. She never turned it off so I wanted something I could leave on all the time. It was on prime and after a week it hasn't showed up. I emailed them and I had a replacement the next day. A week later the other showed up and they told me to keep it. They really go out of their way to keep customers happy.
And another time I ordered some running shorts. They didn't fit like I thought and I filled out the return online. They credited my card back that day and said to keep them. Not that I needed them but I can wear them around the house.
And another time I ordered some running shorts. They didn't fit like I thought and I filled out the return online. They credited my card back that day and said to keep them. Not that I needed them but I can wear them around the house.
Posted on 7/25/16 at 3:49 pm to upgrayedd
quote:
Just chatted with a rep and they refunded to difference.
It was surprisingly painless
You shouldn't be surprised, that's how they roll.
Posted on 7/25/16 at 5:22 pm to upgrayedd
Get on chat and they'll take care of you.
Posted on 7/25/16 at 6:32 pm to upgrayedd
quote:
It was surprisingly painless
Not sure why it was a surprise. Amazon is known to have some of the greatest customer service in the world. Unless you're CAD...
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