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Started By
Message
Help! Blue screen of death on my laptop...
Posted on 7/19/14 at 9:25 pm
Posted on 7/19/14 at 9:25 pm
So my laptop won't start .
Here's what I get
I've literally tried every option, it's an 8 month old Toshiba A7260 Windows 8.1 running as clean as a nun?
I've never had PC problems such as this, cause I've always ran a tight ship, what to do?
Here's what I get
I've literally tried every option, it's an 8 month old Toshiba A7260 Windows 8.1 running as clean as a nun?
I've never had PC problems such as this, cause I've always ran a tight ship, what to do?
This post was edited on 7/19/14 at 9:29 pm
5
Posted on 7/19/14 at 10:30 pm to heypaul
Have you tried going into recovery? Turn it off and back on, and as soon as it's turned back on, hold SHIFT and hit F8 over and over (i THINK that's the right combo) until you get to a Recovery screen.
See advanced repair options > Troubleshoot > Advanced Options
In advanced options, I'd start with "Windows Startup Settings," if that option is available, and using "Restart" to reset any settings that might have botched your startup conditions.
If that doesn't work, System Restore would be the next step in Advanced Options. Failing that, you should have an Automatic Repair option available as well, followed by full-blown system image recovery.
See advanced repair options > Troubleshoot > Advanced Options
In advanced options, I'd start with "Windows Startup Settings," if that option is available, and using "Restart" to reset any settings that might have botched your startup conditions.
If that doesn't work, System Restore would be the next step in Advanced Options. Failing that, you should have an Automatic Repair option available as well, followed by full-blown system image recovery.
This post was edited on 7/19/14 at 10:33 pm
Posted on 7/20/14 at 12:10 am to heypaul
You need to restore it back to factory. I can't imagine a fairly new computer doing that. Hopeful Doc helped me with mine. If you could get him in here he could probably shed some light and get you pointed in the right direction. I had to replace the ram-sticks in mine, not saying that is your problem.
Posted on 7/20/14 at 12:54 am to heypaul
Unplug. Remove battery. Let it sit for a half day to fully discharge. Reinstall battery. Try booting, hitting F8 key to get to recovery screen.
Posted on 7/20/14 at 12:56 am to HubbaBubba
quote:
Unplug. Remove battery. Let it sit for a half day to fully discharge.
What's your source of this misconception?
Posted on 7/20/14 at 3:49 am to heypaul
Also write the error code down and call best buy tomorrow and they can tell you what the problem is. If not Best Buy any computer repair shop should be able to tell you.
Posted on 7/20/14 at 10:01 am to bencoleman
Or he can Google the error code.
Just do a clean install.
Just do a clean install.
quote:
The error message 0xc0000001, is due to the system boot files are corrupted.
Note: If you have download Windows 8 from Microsoft store, I would suggest you to contact the Microsoft store for the disc.
link
Microsoft store: https://www.microsoftstore.com/store/msstore/html/pbPage.Help
Once you receive the disc from Microsoft Store, I would suggest you to perform a Startup repair using Windows 8 installation disc and check.
Startup Repair is a Windows 8 system recovery tool that can fix certain problems, such as missing or damaged system files.
To perform Automatic repair on Windows 8 computer follow these steps:
a. Insert the media such as (USB or DVD) and restart your computer.
b. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.
c. Once the Windows Setup window appears, follow these steps:
d. Click next and select Repair your computer.
e. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.
f. You may choose Automatic Repair from Advanced boot option.
Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.
This post was edited on 7/20/14 at 10:07 am
Posted on 7/20/14 at 10:03 am to brucevilanch
quote:
Or he can Google the error code.
Posted on 7/20/14 at 10:07 am to brucevilanch
quote:
Or he can Google the error code.
This is true, I took the liberty of googling it last night and it doesn't look as if it is a hardware problem. I think there is a possibility of a driver problem but more than likely something temporary. I sorry for not being more specific but I googled that around three this morning and still haven't slept so I am a little delirious.
Posted on 7/20/14 at 10:35 am to bencoleman
Googling the error code tells me that's an software or operating system upgrade or some such nonsense.
I honestly don't think this laptop came with an start up disc.
Which I thought was kinda weird, guess they never planned on Windows 8 crashing?
I honestly don't think this laptop came with an start up disc.
Which I thought was kinda weird, guess they never planned on Windows 8 crashing?
Posted on 7/20/14 at 10:44 am to bencoleman
Also after I tried all the options and it going right back to the error screen, I'm able to hit esc and get to the bio screen.
All settings appear to be normal or default, but I can't even start in save mode....
Pretty frustrating for a brand damn new computer, with no boot disc! Guess I have to call the Microsoft help desk.
All settings appear to be normal or default, but I can't even start in save mode....
Pretty frustrating for a brand damn new computer, with no boot disc! Guess I have to call the Microsoft help desk.
Posted on 7/20/14 at 11:11 am to heypaul
quote:
don't think this laptop came with an start up disc.
Which I thought was kinda weird
It's basically standard to put the creation of the recovery disk/drive onto the user at this point.
There's a product key on the laptop somewhere for Windows. Find it. Write the key down. Go here, download the .iso for Windows 8/8.1, burn it to a DVD or USB drive (can find you instructions if you need them), put that in the laptop's DVD/USB slot and boot into recovery mode from there. You'll probably be able to just do a "refresh" of the system, which will uninstall all programs since you've last made a backup (so probably a factory reset, almost) BUT a really cool feature is that it will place a notepad document on your desktop with the names of every program it has uninstalled. Your files should be untouched.
ETA:
quote:
Guess I have to call the Microsoft help desk.
That will be a waste of your time until you've tried the above in this post. And it will probably be unnecessary once you've made the recovery disk. This process is very simple if you have the disk.
PSA to everyone with a Windows computer post 2008 or so: Google "How do I make a recovery disk for Windows (vista/7/8/8.1)?" and follow the instructions to the T. Place that disk somewhere safe. I've gone 10 years on a machine without having to use it before, I've gone as short as six weeks without having to reuse it before.
The same kind of applies to those of you running Mac OS X pre-Lion. If you bought the OS upgrade disk, save it. Don't ever throw it away. It will eventually come in handy, more than likely. I don't believe there's a way to make your own OS X restore disk, though.
This post was edited on 7/20/14 at 11:15 am
Posted on 7/20/14 at 11:18 am to Hopeful Doc
Thanks for the reply.
Glad I have another laptop, to burn said boot disc.
I'll give it a go, and keep y'all updated.
Glad I have another laptop, to burn said boot disc.
I'll give it a go, and keep y'all updated.
Posted on 7/20/14 at 11:30 am to heypaul
quote:
Glad I have another laptop
If it runs Windows 8 or 8.1, you can just make the recovery disc straight from there instead of downloading it.
Posted on 7/20/14 at 11:34 am to Hopeful Doc
NM
This post was edited on 7/20/14 at 11:35 am
Posted on 7/20/14 at 11:36 am to Hopeful Doc
It's ancient
It has windows 7 home premium
It has windows 7 home premium
Posted on 7/20/14 at 11:41 am to Hopeful Doc
i noticed the product key is on the bottom of this laptop that i'm on, however the only thing on the laptop that crashed is the holographic windows 8 sticker no product key that i can find?
Posted on 7/20/14 at 11:42 am to brucevilanch
quote:
Or he can Google the error code.
Posted on 7/20/14 at 11:46 am to heypaul
quote:
i noticed the product key is on the bottom of this laptop that i'm on, however the only thing on the laptop that crashed is the holographic windows 8 sticker no product key that i can find?
That means it's embedded in the bios. A new measure by microsoft to prevent keys being compromised. Have you tried the Shift+F8 options?
Posted on 7/20/14 at 12:33 pm to ILikeLSUToo
Yes I've tried the shift F8 option
Just puts me right back on the blue screen of death
Just puts me right back on the blue screen of death
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